"Ainakin 50 % asiakaskokemuksesta koostuu asiakkaan tunteista. Tutkimuksissa on todettu asiakkaiden käyttävän enemmän rahaa, jos heillä on hauskaa."
-How Emotions Drives a Customer Experience, 2012
“People influence people. Nothing influences people more than a recommendation from a trusted friend. A trusted referral influences people more than the best broadcast message.”
-Mark Zuckerberg, Chairman & CEO, Facebook
"The difference between winning and losing is most often not quitting."
"If you can't explain it simply, you don't understand it well enough."
"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change."