"Ainakin 50 % asiakaskokemuksesta koostuu asiakkaan tunteista. Tutkimuksissa on todettu asiakkaiden käyttävän enemmän rahaa, jos heillä on hauskaa."
-How Emotions Drives a Customer Experience, 2012
“People influence people. Nothing influences people more than a recommendation from a trusted friend. A trusted referral influences people more than the best broadcast message.”
-Mark Zuckerberg, Chairman & CEO, Facebook
"If you can't explain it simply, you don't understand it well enough."
-Albert Einstein
"The successful warrior is the average man, with laser-like focus."
-Bruce Lee
"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change."
-Charles Darwin
